5.3: How to Return Products through POS.

Returning Products through POS

How to return products through POS.


To return products bought through POS, follow the following steps;

Step 1. Click on order as shown below. Then click on orders as shown below.

C:\Users\25470\Desktop\user guide for ucb\pos\return\New folder\Screenshot_2.png

Step 2. On the page that opens up, select the order you wish to return the product as shown below.

C:\Users\25470\Desktop\user guide for ucb\pos\return\New folder\Screenshot_3.png

Step 3. On the page that opens up, on the order form, type the amount of quantity you wish to return as shown below. Then click on return products as shown below and finally click on the Save button.

C:\Users\25470\Desktop\user guide for ucb\pos\return\New folder\Screenshot_4.png

Step 4. On the page that opens up, click on the payment button as shown below.

C:\Users\25470\Desktop\user guide for ucb\pos\return\New folder\Screenshot_5.png

Step 5. On the page that opens up, select the payment mode as you type the payment reference then click on the make payment button as shown below.

N.B: Always select the same payment method that the customer used in purchasing the products.

C:\Users\25470\Desktop\user guide for ucb\pos\return\New folder\Screenshot_6.png

On the page that opens up, the status will be paid and that would have completed the return process in POS as shown below. In this document, the amount to be returned to the customer will always be shown with a (-ve) as seen below.

C:\Users\25470\Desktop\user guide for ucb\pos\return\New folder\Screenshot_7.png

Next: How to Close a POS Session


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